Privacy Policy

Introduction

Yatharth Tour & Travels ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Information We Collect

Personal Information

• Contact Information: Name, email address, phone number, and mailing address
• Travel Information: Travel dates, destinations, preferences, and special requirements
• Payment Information: Credit card details, billing address, and payment history
• Identification Documents: Passport details, ID cards, and travel documents when required
• Communication Records: Emails, phone calls, WhatsApp messages, and other communications

Automatically Collected Information

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and search queries
• Cookies and Tracking: Small data files stored on your device to improve your experience
• Location Data: General location information based on your IP address

How We Use Your Information

We use your information for the following purposes:

• Providing Services: To arrange and manage your travel bookings, accommodations, and tours
• Customer Support: To respond to your inquiries, provide assistance, and resolve issues
• Communication: To send booking confirmations, travel updates, and important information
• Marketing: To send promotional offers, newsletters, and travel recommendations (with your consent)
• Website Improvement: To analyze usage patterns and improve our website and services
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Hotels, transportation companies, tour guides, and other travel partners
• Payment Processors: Secure payment gateways to process your transactions
• Technology Partners: Website hosting, analytics, and communication services
• Legal Authorities: When required by law or to protect our rights and safety

Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: All sensitive data is encrypted during transmission and storage
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Audits: Periodic reviews of our security practices
• Employee Training: Regular training on data protection and privacy
• Incident Response: Procedures to respond to security incidents

Data Retention

We retain your personal information only for as long as necessary:

• Active Customers: Information is retained while you are an active customer
• Legal Requirements: Some information may be retained longer for legal compliance
• Marketing Data: Until you opt out or request deletion
• Website Analytics: Typically 2-3 years for website improvement purposes

Your Rights and Choices

You Have the Right To:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent for marketing communications

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve website functionality and user experience

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and sending email notifications to registered users.